Important Notice

Our products are covered for a very competitive warranty period. In order to enjoy the peace of mind that our warranties afford, these products must be installed to the specifications detailed in supporting documents. To ensure the optimum performance of your floor and full coverage of our warranties, please adhere to all instructions relating to subfloor, installation environment and method, and ongoing care and maintenance. Any faults that occur as a result of incorrect installation, inappropriate environment or lack of appropriate care and maintenance procedures, will not be covered by the warranty.

Consumer Guarantee
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Engineered Timber

Rustic Oak
- Lifetime Structural Guarantee
- 20 Years Residential Surface Guarantee

Woodland Oak
- Lifetime Structural Guarantee
- 20 Years Residential Surface Guarantee

Vintage Oak
- Lifetime Structural Guarantee
- 25 Years Residential Surface Guarantee
Download Warranty

Laminate

Smoked Oak
- Lifetime Structural Warranty
- Lifetime Light Commercial Structural Guarantee
- 30 Years Residential Surface Guarantee
- 10 Years Light Commercial Surface Guarantee
Download Warranty

Multilayered Construction

Smoked Oak
- Lifetime Structural Guarantee
- Lifetime Light Commercial Structural Guarantee
- 30 Years Residential Surface Guarantee
- 10 Years Light Commercial Surface Guarantee
Download Warranty

Suitable Settings

Engineered Wood
Residential settings only. NOT to be installed in wet areas that have a potential for flooding or are subject to excessive moisture and high levels of humidity, such as; bathrooms, laundries, saunas or outdoor areas.

Laminate
Residential settings and light commercial settings: areas with light to moderate traffic, such as hotels, conference rooms, small offices and boutiques. NOT to be installed in wet areas that have a potential for flooding or are subject to excessive moisture and high levels of humidity, such as; bathrooms, laundries, saunas or outdoor areas.

Luxury Vinyl Plank
Residential settings and light commercial settings: areas with light to moderate traffic, such as hotels, conference rooms, classrooms, small offices, small department stores, boutiques and lobbies. NOT to be installed in areas that have a potential for flooding, such as saunas or outdoor areas.